Refund policy

Return & Refund Policy

Last updated: [insert date]

Thank you for shopping with us. We specialize in genuine and high-quality parts for Korean vehicles. Please read our return policy carefully before placing an order.

1. Return Eligibility Period

Returns are accepted only for items that were delivered to the customer no more than 30 days ago.

Any return request submitted after 30 days from the delivery date will not be accepted.

2. Condition of Returned Items

To be eligible for a return, the item must meet all of the following conditions:

  • The part must be unused.

  • The part must show no signs of installation or handling.

  • The part must be in new, resalable condition.

  • The part must be in its original, unopened, and undamaged packaging.

Any item that:

  • Has been installed

  • Shows signs of fitting, use, or damage

  • Is missing original packaging

  • Has opened, torn, or damaged packaging

will not be accepted for return or refund.

3. Return Authorization Required

All returns must be approved in advance.

To request a return, contact us here:

Please include:

  • Order number

  • Part number

  • Reason for return

  • Photos of the item and packaging

If the return is approved, we will provide return instructions.

Returns sent without prior authorization may be refused.

4. Return Shipping Responsibility

4.1 If the Return Is Due to Our Error

If the return is caused by our mistake, such as:

  • Wrong part shipped

  • Incorrect part number

  • Damaged or defective item

We will:

  • Cover the cost of return shipping to our warehouse in Korea, and

  • Issue a full refund after inspection.

4.2 If the Return Is Not Due to Our Error

If the return is requested for any other reason, including:

  • Ordered wrong part

  • No longer needed

  • Compatibility not confirmed before purchase

Then:

  • The customer is responsible for the return shipping cost to Korea.

  • The refund will be issued minus the original shipping cost paid to send the item to the customer.

5. Refund Process

Refunds are issued only after:

  1. The returned item is received at our warehouse.

  2. The item passes inspection.

  3. The item is confirmed to be in the same new, unused condition as originally shipped.

If the returned item does not meet the return conditions, the refund may be:

  • Rejected, or

  • Reduced depending on the item condition.

6. Refund Method

  • Refunds will be issued to the original payment method.

  • For PayPal payments, refunds will be sent back to the same PayPal account.

Processing time:

  • Inspection: 1–3 business days after receipt

  • Refund processing: 3–7 business days (depending on PayPal or bank processing times)

7. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used parts

  • Parts with opened or damaged packaging

  • Special-order or non-stock items

  • Electrical components (unless defective)

  • Items returned after 30 days from delivery

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery.

  • Provide photos of:

    • The item

    • Packaging

    • Shipping label

We will review the case and provide a replacement or refund if applicable.

9. Incorrect Orders

Customers are responsible for verifying:

  • Part number

  • Vehicle compatibility

  • VIN matching (if applicable)

If you are unsure, please contact us before placing the order.

10. Return Address

Return address will be provided after return approval.
Do not send items back without authorization.

11. Contact Information

For all return and refund inquiries, please visit this page.