Frequently asked questions

Short answers to the questions we are asked most often. The binding terms are in our Terms of Service, Shipping policy and Refund policy; if anything here differs from them, the policies apply.

Parts and availability

What does CRDI.online sell?

New genuine parts for Hyundai, Kia and Renault Korea (more than 640,000 part numbers online), new OEM-brand parts from Bosch, BorgWarner, Garrett, Delphi, Doowon, Hanon and others, and rebuilt diesel injectors, high-pressure fuel pumps and turbochargers. Genuine KGM (SsangYong) and GM Korea parts, and parts for Korean trucks, buses and machinery, are supplied on request. Used parts are sold separately, on Korean.parts.

Are the parts new?

Yes, unless the listing says rebuilt. The condition is shown on every product page under the price. We do not sell used parts on this site; for those, see Korean.parts.

How do I find a part?

Search by part number, with or without dashes. If you do not know the number, send us your VIN and tell us which part you need, and we will look it up. See also how to read Hyundai and Kia part numbers.

How do I make sure the part fits my car?

Check the part number against your VIN before ordering: the buyer is responsible for the part number, vehicle compatibility and VIN match. If you are not sure, contact us before placing the order and we will check it for you.

Are all parts in stock?

No. Most parts are ordered specially for you from official dealerships in South Korea after you place the order. Some parts may no longer be available, especially for cars older than 10–15 years. We order every part from your list, but we can only supply what the dealerships actually send us: availability depends on the dealership, not on us.

How can I find out how quickly you will prepare my order?

Write to us first with the part numbers and quantities. We will check availability for you, and after our confirmation you can place the order.

How long does it take to prepare my order for shipment?

If the parts are readily available in Korea, we ship the order within 3–5 business days after payment. If they are not in stock at the main warehouses, we have to find and buy them in other cities; some parts may be out of stock or on back-order, and then preparing the order can take a month or longer. Hard-to-find items such as torque converters or valve bodies can take up to a month or more. We cannot guarantee an exact date, because delays can be caused by suppliers, shipping or customs. By placing an order you agree to wait for the parts.

What happens if some parts in my order are not available?

We always try to get every part you ordered. If some parts turn out to be unavailable, you agree to buy all the parts we are able to supply: they were ordered specially for you and cannot be returned to our suppliers. We refund the cost of the missing parts; parts that were supplied are not refunded. Placing an order means you accept this condition.

Shipping

How much is shipping to my country?

Add the parts to your cart, go to checkout and enter your full address. Before payment you will see the shipping cost and the available shipping options: FedEx, EMS (Korea Post) or UPS. Rates are calculated from the weight of the parts, the destination and the courier. If your country is not offered at checkout, contact us and we will check the delivery options for you.

Can the shipping cost change after I pay?

The shipping cost shown at checkout is an estimate, and we do our best to keep it. The final cost depends on the actual size and weight of the packed order, and couriers often charge by volumetric (size-based) weight, especially for large parts. If the real cost turns out to be higher, we may ask you to pay the difference, and the order ships once it is paid.

How long does delivery take?

Every shipment has a tracking number. Delivery to most countries takes 5–10 business days after dispatch, depending on the destination and customs clearance. Delivery times are estimates and can change because of customs procedures, weather or courier delays.

Do I have to pay import duties or taxes?

Import duties, taxes and customs charges are not included in the product price or the shipping cost and are paid by the buyer. Please check your country's customs rules before ordering.

How can I check the status of my order?

Write to us by email or WhatsApp with your order number and we will reply as soon as we can. When the order is dispatched, you receive a shipping confirmation email with the tracking number.

Do you ship large or wholesale orders?

Yes. Besides courier shipping we arrange LCL (less than container load) and FCL (full container) sea freight. For a bulk or wholesale order, contact us before paying so we can offer the most cost-effective shipping. See Wholesale orders.

Payment

How can I pay?

Through PayPal at checkout. Prices are in US dollars.

Returns, warranty and problems

Can I return a part?

Unused parts in new, resalable condition and in their original unopened, undamaged packaging can be returned within 30 days of delivery. Every return must be approved in advance: contact us with the order number, part number, reason and photos of the item and packaging, and we will send return instructions. Returns sent without approval may be refused. Installed or used parts, parts with opened or damaged packaging, special-order items and electrical components (unless defective) cannot be returned.

Who pays for return shipping?

If the return is our mistake (wrong part, wrong part number, damaged or defective item), we cover the return shipping to Korea and refund the full amount after inspection. If you ordered the wrong part, no longer need it or did not confirm compatibility before buying, you pay the return shipping, and the refund is issued minus the original shipping cost. Refunds go to the original payment method; inspection takes 1–3 business days after we receive the item, and the refund 3–7 business days after that.

The part arrived damaged or defective. What do I do?

Contact us within 48 hours of delivery with photos of the item, the packaging and the shipping label. We will review the case and provide a replacement or a refund.

Is there a warranty?

New genuine and OEM-brand parts are factory-tested and come without an additional warranty from us; unopened, uninstalled new parts can be returned as described above. Rebuilt units are tested on professional test equipment before shipment, and you have 14 days after delivery to install and test them: if something is wrong within that time, we provide a replacement. Fuel equipment is sensitive to fuel quality, dirt in the fuel lines and the condition of the fuel filter, which is why the warranty on rebuilt units is limited to this period. Details: Shipping, warranty and returns.

What is the difference between remanufactured and refurbished injectors and pumps?

None, if the work is done properly. Our rebuilt units are completely disassembled, every element is inspected, worn parts are replaced, and the unit is tested on a professional test stand before it is packed. Prices differ between units because a rebuilt part costs the used core bought in Korea plus new parts plus labour, and the price of the core varies a lot from one type to another.

Contact

How do I contact you?

Email sales@crdi.online for detailed inquiries, documents, photos and order issues, or WhatsApp for quick questions about availability, prices, compatibility and shipping. We work Monday to Friday, 10:00–18:00 Korea Standard Time (GMT+9), and are closed on weekends and Korean public holidays. We usually answer within one business day. Contact page.